{"id":2232,"date":"2018-02-02T08:47:49","date_gmt":"2018-02-02T08:47:49","guid":{"rendered":"https:\/\/admiralbetpartners.es\/?page_id=2232"},"modified":"2022-07-20T14:44:34","modified_gmt":"2022-07-20T12:44:34","slug":"help","status":"publish","type":"page","link":"https:\/\/admiralbetpartners.es\/en\/help\/","title":{"rendered":"HELP"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.14.9&#8243; background_image=&#8221;https:\/\/admiralbetpartners.es\/wp-content\/uploads\/2022\/07\/5_Background_v1.png&#8221; custom_padding=&#8221;50px|0px|30px|0px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_text=&#8221;5_Background_v1&#8243;][et_pb_row _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;27px|0px|30px|0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_text_color=&#8221;#fac314&#8243; header_font_size=&#8221;46px&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; module_alignment=&#8221;center&#8221; text_text_shadow_style=&#8221;preset1&#8243; text_text_shadow_vertical_length=&#8221;0.04em&#8221; text_text_shadow_blur_strength=&#8221;0.05em&#8221; text_text_shadow_color=&#8221;rgba(0,0,0,0.71)&#8221; header_text_shadow_style=&#8221;preset1&#8243; header_text_shadow_vertical_length=&#8221;0.04em&#8221; header_text_shadow_blur_strength=&#8221;0.05em&#8221; header_text_shadow_color=&#8221;rgba(0,0,0,0.71)&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Need help?<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; global_colors_info=&#8221;{}&#8221;] We have provided a list of useful question and answers in order to have all the information you need at your disposal. However if you feel that you still don\u2019t have the answer you are looking for, then please contact your account manager.<br \/>\n[\/et_pb_text][et_pb_text admin_label=&#8221;General&#8221; _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;|on|||&#8221; text_text_color=&#8221;#819afb&#8221; text_font_size=&#8221;18&#8243; header_font=&#8221;|on|||&#8221; header_text_color=&#8221;#819afb&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><strong>General<\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=&#8221;#222222&#8243; open_toggle_background_color=&#8221;#f7f7f7&#8243; closed_toggle_text_color=&#8221;#333333&#8243; closed_toggle_background_color=&#8221;#f7f7f7&#8243; icon_color=&#8221;#fac314&#8243; admin_label=&#8221;General&#8221; _builder_version=&#8221;3.0.99&#8243; toggle_font=&#8221;||||||||&#8221; toggle_font_size=&#8221;18px&#8221; body_font=&#8221;||||||||&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;1.5em&#8221; custom_padding=&#8221;|||&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#d9d9d9&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;Do I have to agree to any terms to become a partner?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;3.0.99&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;on&#8221;]Yes. We ask that you take your time and go through the terms and understand them prior becoming a partner. You can find our terms on our \u2018Terms\u2019 page in the menu bar.<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Which countries do you accept players from?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;3.0.99&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]As our brand is focused on Spain, we ask that your focus of initiatives is on this territory. However, it is also recommended to liaise with your account manager in this regard as time to time this can possibly update.<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How long does it take to receive an answer from an account manager or for general inquiries?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;3.0.99&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]We strive to answer as soon as possible and never later than 2 business days from the time of your inquiry. However, we do ask that you take into consideration public holidays and weekends.<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What Commission deals do you offer?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;3.0.99&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]There are 3 types of commission deals: CPA (Cost Per Acquisition), Revenue Share and Hybrid deals. Each has a variety of criteria which a deal can be based on and the amount that would be rewarded to partners. Below are the definitions:<\/p>\n<p><strong>CPA:<\/strong> This is a one-time occurrence for payment toward a referred player. It is typically based on an action of a referred player, be it a registration, or even a new player who has staked an amount of money toward a particular game type. Once the criteria are met, then the partner is awarded an amount of money for that action based on the commission reward amount set for it. There are several configurations of commission criteria, which are all well-explained in the rate card that is assigned to you.<\/p>\n<p><strong>Revenue Share<\/strong>: This is a percentage-based commission deal of the revenue generated from the referred players. There are certain deductions that are applied after the generated revenue, after which the percentage basis is applied and the amount of commission is awarded to the partner. For a break-down of the Revenue Share calculations, please see the \u2018How is Revenue Share commission calculated?\u2019 entry further below. We also have revenue share deals associated with a game type or in general, and may at times include a cut-off date of a stipulated time frame. There are several configurations of commission criteria, which are all well-explained in the rate card that is assigned to a partner.<\/p>\n<p><strong>Hybrid<\/strong>: This is a combination of both CPA and Revenue Share simultaneously applied to a partners\u2019 referred player\u2019s actions. This commission deal is only available to long-standing partners who have provided good ongoing business. Here too, are several configurations towards commission criteria, which are all well-explained in the rate card that is assigned to you.<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How will I know what my commission deal is?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;3.0.99&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Unless discussed and agreed in advanced, a partner is set with a default deal that can be seen within the \u2018My campaign\u2019 section of your account. Partners are able to discuss commission deals with their account manager and find a fit that is of mutual agreement. All commission deal discussions are advised to be communicated in written format via email to safe guard both the partner and the account manager.<\/p>\n<p>Once within our partner programme your deal is listed and has all the criteria listed for your perusal. This is clearly outlined, but should you have any doubt, then please contact your account manager for clarification of what the deal consists of.<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How is Revenue Share commission calculated?&#8221; open=&#8221;off&#8221; _builder_version=&#8221;3.0.99&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Revenue Share Commission is calculated as follows:<\/p>\n<p>Revenue<strong>*<\/strong> &#8211; Converted Bonus Money &#8211; Tax &#8211; Handling fee = Net Margin.<\/p>\n<p>This will then equal the Net Margin of which the Revenue Share deal percentage is based on.<\/p>\n<p><em>*Revenue &#8211; The Revenue that will be counted towards the revenue share is only from revenue that is generated by players who are tagged with the respective revenue share rate card. Revenue from other deal types do not contribute to this. Revenue generated for the period from possibly two different Revenue Share deals are treated respectively and not solely to one or the other unless agreed and configured in this manner.<\/em><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How is Revenue generated from a referred player?&#8221; _builder_version=&#8221;3.0.99&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<strong>Casino, Slots and Video Bingo<\/strong>: Revenue is based on an Estimated Gross Revenue where the operator takes a fixed % amount being staked into a game and applies the Return To Player (RTP) of all slot games.<\/p>\n<p>Benefits for this type of revenue model are that Jackpot winners or winners in general do not hinder affiliate commission. It is also purely based on stake and not based on additional factors like deposits, payouts etc.<\/p>\n<p>Example: \u20ac1.00 staked on the Book or Ra Deluxe slot, which has a 95% RTP. The revenue is then \u20ac0.05c.<\/p>\n<p><strong>Sports<\/strong>: Revenue is based on Stakes (bet amount) \u2013 Winnings. The revenue is present after the end of the bet slip the referred player made.<br \/>\n[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_divider color=&#8221;#ffffff&#8221; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;3.2&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;Tracking&#8221; _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;|on|||&#8221; text_text_color=&#8221;#819afb&#8221; text_font_size=&#8221;18&#8243; header_font=&#8221;||||&#8221; header_text_color=&#8221;#819afb&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><strong>Tracking<\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=&#8221;#222222&#8243; open_toggle_background_color=&#8221;#f7f7f7&#8243; closed_toggle_text_color=&#8221;#333333&#8243; closed_toggle_background_color=&#8221;#f7f7f7&#8243; icon_color=&#8221;#fac314&#8243; admin_label=&#8221;Tracking&#8221; _builder_version=&#8221;3.0.99&#8243; toggle_font_size=&#8221;18px&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;1.5em&#8221; custom_padding=&#8221;|||&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#d9d9d9&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;What is a campaign?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;3.0.99&#8243; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221;]A campaign is where you create a link in order to track the progress of the amount of referred players brought in from any online marketing initiatives to attract players. \u00a0Each campaign will have a unique identifier so we can monitor every campaign created.<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Are there limits to the number of campaigns that can be created?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;3.0.99&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]No. You can create as many campaigns as you need. Campaign tracking also do not expire, it is only if a commission deal type that may have a cut-off time frame.<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Where and how do I create campaigns?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;3.0.99&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]This is done within the\u2019 Campaigns\u2019 section in your account. There will fields to fill in your requirements along with drop down selections. Once you are happy with your selections, simply press the create button and then you will be able to extract the link\/code for your use. From there you will then be able to see how the campaign progresses once traffic is being sent to the link.<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Do you offer pixel tracking?&#8221; _builder_version=&#8221;3.0.99&#8243; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Yes. This can be implemented on registration, confirmation emails and depositing player events. We are also able to apply placeholder tags that give information concerning the pixel.<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;If I have more than one website or online channel, do I need to create multiple campaigns?&#8221; _builder_version=&#8221;3.0.99&#8243; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]That is completely up to you. We offer reporting and statistics for each campaign. So if you want to monitor performance of each marketing initiative you can create a campaign based on that.<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Is there any way to reduce the amount of work needed which is connected to having many sites?&#8221; _builder_version=&#8221;3.0.99&#8243; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]We offer \u2018SubId\u2019, which is also known as &#8216;dynamic parameters&#8217;. This enables you to create a single campaign and have an additional parameter at the end of the campaign link. This parameter can be dynamic, allowing partners to place coding of their preference to reference certain aspects which can then be monitored and represented in their own reporting.<br \/>\n[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_divider color=&#8221;#ffffff&#8221; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;3.2&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;Marketing Material&#8221; _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;|on|||&#8221; text_text_color=&#8221;#819afb&#8221; text_font_size=&#8221;18&#8243; header_font=&#8221;|on|||&#8221; header_text_color=&#8221;#819afb&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><strong>Marketing Material<\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=&#8221;#222222&#8243; open_toggle_background_color=&#8221;#f7f7f7&#8243; closed_toggle_text_color=&#8221;#333333&#8243; closed_toggle_background_color=&#8221;#f7f7f7&#8243; icon_color=&#8221;#fac314&#8243; disabled_on=&#8221;on|on|off&#8221; admin_label=&#8221;Marketing Material&#8221; _builder_version=&#8221;3.0.99&#8243; toggle_font_size=&#8221;18px&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;1.5em&#8221; custom_padding=&#8221;|||&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#d9d9d9&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;How do I get banners from you and place them on my site?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;3.0.99&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;on&#8221;]During the process of creating a campaign a partner has the ability to choose a banner to correspond with what the partner would like to promote. Should the partner opt for a banner, a choice of one or more banners will be available for selection. Once the partner chooses the preferred banner the partner will then be presented with the html code to place on their site. This html code embeds the graphic and the landing page link together which then displays the banner as intended and tracks the activity generated from the banner.<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Am I able to create my own banners or material?&#8221; open=&#8221;off&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;3.0.99&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Generally no, this is not allowed. However, as stated in our terms there is the possibility for the permission to be obtained, but written confirmation must be given from the account manager after reviewing each of the said personally created marketing material.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text admin_label=&#8221;Marketing Material&#8221; _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;|on|||&#8221; text_text_color=&#8221;#819afb&#8221; text_font_size=&#8221;18&#8243; header_font=&#8221;|on|||&#8221; header_text_color=&#8221;#819afb&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><strong>Reporting<\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=&#8221;#222222&#8243; open_toggle_background_color=&#8221;#f7f7f7&#8243; closed_toggle_text_color=&#8221;#333333&#8243; closed_toggle_background_color=&#8221;#f7f7f7&#8243; icon_color=&#8221;#fac314&#8243; disabled_on=&#8221;on|on|off&#8221; admin_label=&#8221;Marketing Material&#8221; _builder_version=&#8221;3.0.99&#8243; toggle_font_size=&#8221;18px&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;1.5em&#8221; custom_padding=&#8221;|||&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#d9d9d9&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;How often campaign statistics and reporting are updated?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;3.0.99&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;on&#8221;]This is done every 24 hours between midnight and 2:00am GMT+1.<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Do you offer SubID and reporting for it?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;3.0.99&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes. Once a partner is using the SubID parameter and sending traffic towards it, they can extract reporting. This is found in the \u2018Reports\u2019 section of your account and by running the SubID report. You can extract this in CSV, PDF, Excel and other formats.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;My Revenue Share deal was recently increased by 5% but does not seem to show this yet. Why is that?&#8221; open=&#8221;off&#8221; _builder_version=&#8221;3.0.99&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>When a new deal is applied (not just for Revenue Share but all deals) it is tagging the new registered referred players from the date when the new deal has gone live. It does not back date past referred players. Therefore your current commission has possible contribution from the past deal(s) and the activity towards it along with current activity of the new deal. A partner can view campaign progress according to rate cards which will highlight the variances.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_divider color=&#8221;#ffffff&#8221; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;3.2&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;Payment&#8221; _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;|on|||&#8221; text_text_color=&#8221;#819afb&#8221; text_font_size=&#8221;18&#8243; header_font=&#8221;|on|||&#8221; header_text_color=&#8221;#819afb&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><strong>Payment<\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=&#8221;#222222&#8243; open_toggle_background_color=&#8221;#f7f7f7&#8243; closed_toggle_text_color=&#8221;#333333&#8243; closed_toggle_background_color=&#8221;#f7f7f7&#8243; icon_color=&#8221;#fac314&#8243; admin_label=&#8221;Payment&#8221; _builder_version=&#8221;3.0.99&#8243; toggle_font_size=&#8221;18px&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;1.5em&#8221; custom_padding=&#8221;|||&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#d9d9d9&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;Which payment providers do you offer for commission payments?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;3.0.99&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;on&#8221;]The following payments options that we provide are: Bank transfer, Skrill and Neteller. If you want to suggest any additional payment option, please do let us know.<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;When is commission payment done?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Commission is calculated twice a month (1<sup>st<\/sup> and 15<sup>th<\/sup> of the month). This calculation is based on the previous period (or till the beginning if no commission calculation was done before).<\/p>\n<p>Example: 1<sup>st<\/sup> April Calculation is for the activity period of 15<sup>th <\/sup>till the 31<sup>st<\/sup> of March. If the account had generated activity in February but only managed to fulfill all commission and payment requirements until the end of March then the activity period will be 1<sup>st<\/sup> February till the 31<sup>st<\/sup> March.<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What are the payment requirements?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;3.0.99&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]All details within the \u2018Account\u2019 section of your account needs to be filled in correctly. Both \u2018contact details\u2019 and \u2018payment details\u2019 are mandatorily required.\u00a0<span style=\"font-size: 16px;\">If there is something missing or not verified, then you will be presented with a notification in the \u2018Account\u2019 section, informing you that payment is not possible due to incomplete information.<\/span><br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What happens if I don\u2019t fill in my details in time?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;3.0.99&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Not to worry, this will then be recalculated on the next calculation period. Your commission is accumulative, meaning it will be added to whatever is also generated over the next period. We recommend checking your details before a calculation period to ensure all is correct. Partners completing their details on the 1<sup>st<\/sup> and the 15<sup>th<\/sup> will not be included in the calculation period and will be included on the following period.<br \/>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Is there a minimum commission payment amount?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;3.0.99&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes. This is 50.00EUR per commission calculation period. If the amount is not reached within the said period, then please do not worry as the amount will then be carried over to the next period(s) until the 50.00EUR amount is cumulatively achieved.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How long does it take to receive the money?&#8221; open=&#8221;off&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;3.0.99&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>After the commission calculation dates (1st and 15th of the month), typically we take 1 business day for checks followed by the duration of payment transfer which can take up 3 business days at most. The best case scenario is that payment funds are delivered to a partner\u2019s account within 24hrs; however our terms state a maximum of up to 15 days grace period to settle payments.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Need help? We have provided a list of useful question and answers in order to have all the information you need at your disposal. However if you feel that you still don\u2019t have the answer you are looking for, then please contact your account manager. General Yes. We ask that you take your time and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2232","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>HELP | AdmiralBet Partners<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/admiralbetpartners.es\/en\/help\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HELP | AdmiralBet Partners\" \/>\n<meta property=\"og:description\" content=\"Need help? 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